Position title
Membership Relations Officer
Description
Are you passionate about building strong relationships and delivering exceptional service? The Musical Copyright Society Nigeria (MCSN) is seeking a dynamic Membership Relations Officer to engage with members, ensure their needs are met, and strengthen our community of rights holders in Oyo.
Responsibilities
- Member Engagement: Serve as the primary point of contact for MCSN members, addressing inquiries and providing timely support.
- Membership Management: Assist in onboarding new members, updating membership records, and maintaining accurate databases.
- Communication: Disseminate updates, announcements, and relevant information to members through emails, newsletters, and other channels.
- Feedback Collection: Conduct surveys and gather feedback to understand members’ needs and improve services.
- Event Coordination: Support the planning and execution of member-related events, such as workshops, meetings, and outreach programs.
- Conflict Resolution: Handle member concerns or disputes professionally, ensuring a satisfactory resolution in line with organizational policies.
- Reporting: Prepare regular reports on membership activities, growth, and retention metrics.
Qualifications
- Bachelor’s degree or HND in Communication, Public Relations, Business Administration, or a related field.
- Proven experience in customer service, relationship management, or a similar role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- A customer-focused mindset with strong interpersonal skills.
- Ability to handle confidential information with integrity.
- Experience in the creative or music industry is an added advantage.
Hiring organization
Employment Type
Full-time
Job Location
Ibadan, Oyo, Nigeria
Date posted
January 17, 2025
